5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you see whether the protector company is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a method of verification and quality management to make sure that issues connected with the lack of doing these tasks do not begin to happen.
In this guide we will talk five (5) simple steps to improving your security guard service and achieving what you imagine as your perfect keyholding.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is among those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to screen whether the protector is a good match for your house is to conduct a short”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a good deal on what to expect from this guard and it gives you a chance to ask another guard if you feel it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security firm double bank?
• How thoroughly are your article requests explained?
Determine the answer to each of these questions and make certain they match what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes into preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their job isn’t significant and they begin to find themselves as not as a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard provider provides a method of making certain each guard is secure and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when choosing a security adviser be sure the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.